Out-of-court settlement of consumer disputes

Out-of-court settlement of consumer disputes

 

The company SLKI d.o.o. in accordance with legal standards does not recognize any executor of out-of-court settlement of consumer disputes as responsible for resolving consumer disputes that the consumer might initiate in accordance with the Law on Out-of-Court Settlement of Consumer Disputes. The company SLKI d.o.o. as a provider of goods and services publishes on its website an electronic link to the online dispute resolution platform for consumers (ODRP). The platform is available to consumers via the electronic link http://ec.europa.eu/odr.

The above regulation is based on the Law on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and the Directive 2009/22/EC.

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